FAQs

Orders

How do I place an order?
Simply browse our collections, select your favorite items, add them to your cart, and proceed to our secure checkout.

Can I change or cancel my order?
If your order has not yet been processed for shipment, we may be able to update or cancel it. Please contact us as soon as possible.

How will I know my order was placed successfully?
After completing your purchase, you will receive an order confirmation email with your order details.

Shipping

How long does shipping take?
Processing typically takes 1–3 business days. Shipping times may vary depending on your location and the selected shipping method.

Do you offer express shipping?
Yes, expedited shipping options may be available at checkout depending on your location.

How can I track my order?
Once your order ships, you will receive a tracking number via email so you can follow your package every step of the way.

Returns & Exchanges

What is your return policy?
We want you to love your purchase. If you're not completely satisfied, eligible items may be returned within 14–30 days of delivery.

How do I start a return?
Please contact our support team with your order number and reason for return, and we will guide you through the process.

When will I receive my refund?
Refunds are typically processed within 5–10 business days after the returned item is received and inspected.

Products

Are your products authentic and high quality?
At House of Lacey, we carefully curate stylish, high-quality items that reflect modern fashion and luxury-inspired design.

Will items be restocked if they sell out?
Some popular items may return, but many pieces are limited. If you love something, we recommend purchasing before it sells out.

Payments & Security

What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods available at checkout.

Is my payment information secure?
Yes. Our checkout uses secure encrypted technology to protect your personal and payment information.

Customer Support

How can I contact House of Lacey?
Our team is always happy to help. You can reach us through our contact page or customer support email, and we will respond as soon as possible.

At House of Lacey, our goal is to provide an enjoyable shopping experience with stylish pieces, trusted service, and exceptional customer care.